To handle all customer enquiries and requests promptly, accurately and professionally. Live Chat and Email Correspondence.
To update and maintain customer interaction in the customer relationship database.
To meet service targets by achieving both service and productivity level by ensuring that all calls are answered within the stipulated SLA.
To resolve customer's complaints tactfully and escalate the case to Team Leader, when necessary.
Provide customer's comments to Team Leader for service improvement.
To maintain amicable working relationship with other members of the Service Centre and business partners.
Possess Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any fields.
With minimum 2 years working experience in call centre or customer service environment.
For those with solid call centre background are added advantage.
Must possess good command in written Chinese / Mandarin.
Customer-orientated with good interpersonal and communication skills.
Strong and proven problem solving skills.
Non-Shift (Normal office working hours).