How about making new friends overseas? We need people with excellent English communication skills, to build a long-lasting relationship with all of our customers.
Connect with them over the phone, understand their business needs, provide effective solutions.
What you’ll be doing
To contact potential or existing customers to promote and sell Tradingpost.com and Service Central products and solutions.
To serve customer by providing accurate product and service information; resolve customer’s issue and follow up on leads.
To identify sales opportunities using prescribed sales methodology.
To handle all customer enquiries and requests promptly, accurately and professionally (Outbound calls, email etc)
To achieve daily telesales engagement to ensure productivity is achieved at a level required to achieve monthly sales target.
To achieve monthly new sales target through telesales channel.
To update sales opportunity and engagement outcome and status accurately in the CRM system.
To Submit sales orders in an accurate manner.
To meet service targets by achieving both service and productivity level by ensuring alloutbound calls are managed within the stipulated SLA
Provide customer’s comments to Team Manager for service improvement
What we are looking for
Outstanding spoken and written English (communicate over the phone with Australian customers)
Must be able to relate to customers and build rapport quickly
Experience in delivering client-focused solutions based on customer needs
Excellent listening, negotiation and presentation skills.
Flexibility in a quickly changing work environment.
A good understanding of the internet, advertisement and the classifieds market would be considered as an advantage.
At least 2 – 3 years of working experience in contact center / tele-sale/ tele-marketing environment
Good decision making and able to work independently and cross functionally
Knowledge in online business or digital marketing is an added advantage.