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IT Field Engineer

11/01/18 1:03
0 Applications
Kuala Lumpur
Job Type:
Respond to and diagnose complex hardware, software and network problems in a customer focused environment
Prioritize and resolve issues identified by customers and other teams in a timely manner
Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA)
Updates customer on problem status/resolution in accordance with SLA
Monitor the IT service process and workflow to ensure SLA’s are met
Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics
Actively participates in team goals and objectives as per performance contract
Actively participates in projects, as assigned

Candidate must possess at least a Diploma in Computer Science/Information Technology or equivalent
At least 2 years of working experience in the related field is required for this position
Good knowledge with Desktop environment such as OS, printer, other EU (end user technologies)
Basic incident management exposure
Proficiency in communications skills with customer and excellent in oral and writing communication
Customer satisfaction oriented
Troubleshooting skills in end computing
Contract position

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