Senior Air Ticketing Officer is responsible for customer cases related to the issuing of airline tickets (GDS) . The Ticketing Team supports customers when changing
information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer.
Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.
Issue tickets to customers via booking system.
Handle, monitor & deal with airline for fares
Escalate support cases as per company’s criteria.
Achieve daily performance targets defined by the supervisor
Ensure all cases are solved within required timeframe following company’s SOPs.
Minimum 1 year experience in travel industry and customer support
Experience with GDS ticketing systems
Certified for Abacus, Galileo, and/or Amadeus systems by either IATA , Airlines or GDS, a strong plus
Experienced working to performance targets
A strong understanding of customer service principles
Focused attitude for solving customer’s issues quickly and comprehensively
Excellent command of spoken and written in English. Able to speak Chinese (Mandarin) and Bahasa Malaysia is a plus.